Refund policy
Returns & Refunds
Thank you for shopping with Ruffled Feather Crafts! Because many of our products are handmade, made to order, or created specifically for your order, please review the following policy before purchasing.
Returns & Exchanges
We do not generally accept returns or exchanges for change of mind, ordering the wrong item or size, or no longer needing an item.
If there is a problem with your order, however, please contact us within 7 days of delivery. We want you to receive what you ordered and will work with you to resolve legitimate order issues.
Custom & Personalized Orders
Custom, personalized, made-to-order, and specially requested items are final sale and cannot be returned, exchanged, or canceled once production has begun.
Please carefully review names, spelling, colors, sizes, personalization details, and other selections before submitting your order.
Handmade Items
Many Ruffled Feather Crafts products are handmade. Small variations in color, placement, finish, or appearance may occur and are part of the handmade nature of the product. These normal variations are not considered defects.
Silicone Molds
Please inspect silicone molds before use.
Once a mold has been used, filled, cut, altered, modified, or otherwise used in production, it cannot be returned.
Because materials and production methods vary from maker to maker, Ruffled Feather Crafts cannot guarantee results obtained using third-party materials or processes.
Freshies & Scented Products
Due to the nature of scented products, freshies and other scented items are final sale.
Scent strength and longevity can vary depending on fragrance, temperature, airflow, storage, and environmental conditions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the problem
- Clear photographs of the item and, when applicable, the packaging
If the issue is confirmed, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.
Please do not discard damaged products or packaging until your claim has been resolved, as photographs or additional information may be required.
Shipping Issues
Ruffled Feather Crafts is not responsible for delays caused by the shipping carrier.
If tracking shows your package as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.
If a package is returned to us because an incorrect or incomplete shipping address was provided, additional shipping charges may be required to resend the order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will make every effort to accommodate cancellation requests, but orders that have already entered production or have shipped cannot be canceled.
Refunds
Approved refunds will be issued to the original payment method. Processing times after a refund is issued depend on your bank or payment provider.
Original shipping charges are generally non-refundable unless the order arrived damaged, defective, or incorrect due to an error on our part.
Questions or Order Problems
If something isn't right with your order, please contact us through our Contact page. We would much rather have the opportunity to help resolve an issue than leave you unhappy with your purchase.