Shipping policy

Shipping & Processing Policy

Processing Times

Ruffled Feather Crafts offers a mix of handmade, made-to-order, and ready-to-ship products. Processing times vary depending on the item and current order volume.

Please refer to the individual product listing for the most accurate estimated processing time. Processing time is the time needed to make, prepare, and package your order and does not include carrier transit time.

Orders containing multiple items will generally ship together once all items are ready. This means your order may follow the processing time of the item requiring the longest production time.

Shipping & Tracking

Once your order has been packaged and a shipping label has been created, tracking information will be provided using the email address associated with your order.

Please allow time for the carrier to receive and scan your package. Tracking may not update immediately after a shipping label is created.

Estimated delivery dates provided at checkout or by the shipping carrier are estimates and are not guaranteed by Ruffled Feather Crafts.

Shipping Delays

Once a package has been accepted by the shipping carrier, transit times are outside of our control. Ruffled Feather Crafts is not responsible for carrier delays caused by weather, holidays, service disruptions, or other circumstances outside our control.

If your tracking appears to be significantly delayed, please contact us and we will be happy to help determine the appropriate next steps.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered production or a shipping label has been created.

Orders returned to us because of an incorrect, incomplete, or undeliverable address may require additional shipping charges to be sent again.

Packages Marked Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier when appropriate.

Please contact Ruffled Feather Crafts if you still cannot locate the package so we can help determine what options may be available.

Lost or Damaged Packages

If your order arrives damaged, please contact us as soon as possible and include photos of the packaging and damaged item(s). Photos may be required to submit a carrier claim or determine the appropriate resolution.

For packages that appear to be lost in transit, please contact us so we can review the tracking information and determine the appropriate next steps.

Combined Orders

Separate orders are not guaranteed to be combined for shipment. If we are able to combine orders before they are processed, we may do so at our discretion.

Questions

Have a question about your order or shipping? Please use our Contact Us page and include your order number so we can assist you as quickly as possible.